Process automation describes the methods by which we route work and automate tasks. Electronic forms often initiate a process, taking input from users through web forms and mobile devices, and also from other systems through data lookups. Workflow ensures that the process is executed consistently and efficiently, getting all the necessary information to the right knowledge worker to make a decision.

Collaboration enables users to easily and securely share content with whomever they’d like, both inside and outside of the organization, and also to receive documents from outside parties